We have been experimenting with a variety of different robot designs at Invento. At least with the Indian customers, there has always been a preference for humanoids.
While we got advice from top Japanese and Chinese entrepreneurs that we should go for non-human designs, in our applications our customers didn’t want those.
Even in our current designs — the ones that are a little more closer to humans are preferred by our customers than the ones that are less anthropomorphic.
Pic one 1 is less human than pic 2, but the 2 is more preferred than 1.
From our experience deploying the robots in over a dozen locations permanently and over 100 locations temporarily, there is a distinct preference for humanoids among the consumers.
In our experience, people don’t want to converse with entities that don’t have some shape and form of humans.